Everything you need to know about our products, shipping, and support.
Orders are processed and shipped within 3–5 business days. Once your order is on its way, you'll receive a confirmation email with the details.
Yes, tracking details are provided via email once your order has shipped. If you haven't received tracking information, check your spam folder or reach out to our support team.
Every item includes a user manual with usage guidance. For steamers and steam irons, we recommend filling with distilled Steamer Water in hard-water areas to prevent limescale build-up and keep your device performing at its best.
Yes. Our fabric shavers are gentle enough for everyday knitwear as well as delicate cashmere and merino — glide lightly over the surface. As always, follow the care label on your garment and test a small area first.
The Nomad Lite Travel Steamer is compact and ideal for trips, while the Glace Handheld Steamer offers higher steam output for at-home use. Both use Dry Steam that refreshes garments without leaving water stains.
You can reach us at support@mellowsteam.com or call +1 (386) 732-6096. We're available Monday to Friday, 9am to 6pm (GMT+8).
Our transactions are secure and encrypted.
We are happy to answer your questions via phone or e-mail.
Every order ships tracked and arrives within 3–5 business days.
Not satisfied? Return any product within 30 days for a full refund.