Refund & Return Policy

At MellowSteam, we strive to ensure your satisfaction with every purchase. Our Refund & Return Policy outlines the conditions under which we accept returns and issue refunds for products purchased from our website, mellowsteam.com.

You have the right to return any product purchased from our website within 30 days of delivery, backed by our money-back guarantee. Items must be returned unused and in their original packaging.

Refund Eligibility

We offer refunds under the following circumstances:

• Fraudulent or unauthorized transactions
• Defective or damaged products

Conditions for Refunds

To be eligible for a refund, please adhere to the following conditions:

• Only one refund per product is allowed.
• Refund requests must include valid order details.
• Approved refunds are processed within 10 business days.

How to Request a Refund

To initiate a refund, please contact us at:

Email: support@mellowsteam.com
Phone: +1 (386) 732-6096

Return Policy

To return a product, please follow these steps:

• Contact customer support to request return authorization.
• Return the item within 30 days of delivery.
• Customers are responsible for return shipping costs.

Return Address

Mellow Commerce Limited
Flat 5, 4/F, Won Hing Building
74-78 Stanley Street, Central, Hong Kong

Refund Processing

Refunds will be issued after inspection of returned items. Please note that processing times may vary based on the payment method used.

Contact Information

If you have any questions or concerns regarding our Refund & Return Policy, please do not hesitate to reach out:

Email: support@mellowsteam.com
Phone: +1 (386) 732-6096

Your satisfaction is important to us, and we appreciate your understanding of our policies.